Return Policy

We run a no refund policy, however, we are happy to exchange any packages that you might not like within 14 days of receipt. To do that, please email our Customer Service Team at confirming the details. You will have to cover the shipping fees and any other charges associated when returning packages. 

Please make sure that the packages are returned in their original condition and quantity; we reserve the right to refuse the exchange if a package doesn't match this criteria.

International customers: please be aware that customs and import duties, taxes and/or fees may be payable, and are the responsibility of the customer (even if you refuse to accept delivery of the shipments upon arrival).

DISCOUNT BRANDS OUTLET is NOT responsible for the VAT, duties and/or any other taxes applied by the local customs authority, and we cannot predict the charges that may incur for each shipment. As such, it is the customer's responsibility to verify with local custom offices if any charges are payable upon delivery. 
If your order is subject to any of these charges, they must be paid in full by you in order for your package to clear customs. Customs authorities require that we state the value of your order directly on your package(s). Customs agents have the right to delay release of your package(s), and in rare cases, they may also deny delivery.

Please, remember the goods are your responsibility until they reach our warehouse, so make sure it´s packed up properly and can´t get damaged on the way. Additionally, we are not responsible for any items that are returned to us by mistake.